Dealing with Difficult People
like Complainers Bullies, Grumps & Curmudgeons
"Tame the Lions in Your Life"

Are difficult people cutting into your productivity and general well being? Would your boss win awards for Curmudgeon of the Year or is your co-worker always having a Whine ‘Jeez Party? Difficult people are the "lions" that can tear you apart, decrease your productivity and increase your stress. Identify the one powerful skill for resolving conflict, options for handling hostility and how to reduce frustration, intimidation and manipulation by those who demand, bully, complain or are passive aggressive. This high content, high-energy session gives step-by-step tools and approaches to use when faced with difficult people. You need the confidence, professionalism and can-do competence this program will provide you

Benefit

This program provides skills and approaches to reduce the frustration, intimidation and manipulation from difficult people.

Objectives

• Learn the most important secret for resolving personality conflicts
• Be able to stop the bully from running over you
• Recognize how to contribute clarity and resolution in conflicts
• Know the three major options for handling hostility
• Halt the poisoning of complainers on the job
• Become skilled at dealing  with "grumps and curmudgeons"
• Get commitment and action from passive aggressive people
• Create a working relationship with the most offensive person
• Understand how to react quickly instead of escalating the conflict

Presentation Length and Method

This program can be presented as a keynote speech, a break-out session or a half day interactive seminar. It is enhanced with Connie's unique adaptation for your group' participation, the use of humorous stories, instructional exercises, current research, original visuals and music.