Dealing with Complainers, Bullies, Grumps & Curmudgeons
"Tame the Lions in Your Life"

Learn time-tested ways to manage unruly “lions”— those difficult people like complainers, bullies, grumps, curmudgeons, and passive-aggressives. These are the "lions" that can tear people apart, decrease productivity, and increase stress. There are certain people in every circle that could win awards for Curmudgeon of the Year. As well, there are those better known for their bullying behavior, unrealistic demands, condescending tones and unhealthy controlling gestures -- while others specialize in Whine n‘Jeez Parties!  Learn powerful skills for resolving conflict as well as options for handling hostility and reducing frustration, intimidation and manipulation by those who demand, bully, complain or are passive aggressive.

This session provides step-by-step strategies and approaches to help anyone when faced with difficult people while managing through and maintaining their productivity. You will master the skills for the confidence, professionalism and competence for a positive, successful outcome.

This program provides skills and approaches to reduce the frustration, intimidation and manipulation from difficult people and learn:

• How to keep unmanaged conflicts, disagreements and out-of-control emotions from harming your important working and personal relationships.
• The most important secret for resolving personality conflicts
  To stop the bully from running over you
• How to manage with clarity and resolution in conflicts
• Three major options for handling hostility
• How to stop the poisoning of complainers on the job
• Skills for dealing with grumps and curmudgeons
• How to get commitment and positive action from passive aggressive people
• To create a working relationship with an offensive person
• How to respond calmly and focused without escalating the conflict

Presentation Length and Method:

This program can be presented as a keynote, a breakout session or a half-day seminar. Lecture, audience participation, stories, instructional exercises, current research, visuals and music.

back to speaking topics